Listen to Industry Leaders and Visionaries discuss their Business Needs from an Enhanced Capture Perspective

Infosource Capture Conference will unpack the latest trends and events affecting the industry and markets.

At Capture, organisational leaders, executives, managers and operations can create the business, technology development, and product strategies that help them be profitable.

Keynote and breakout presenters will include:

Timeslot   Title   Description Name   Venue  
September 8
6:00 – 7:30 pm
Welcome Reception
The Pavilion
7:30 – 9:00pm
Sponsored by TWAIN Working Group
The Pavilion
9:00pm onwards
Join us at the Keglers!
Pub in spa building across from hotel main entrance
September 9
7:00 – 8:00 am
The Pavilion
8:00 - 8:10am
Welcome From Infosource
Why Did We Acquire HSA and What Is Our Vision?
Johann Hoepfner,
Vice President and CEO
Red Oak B & C
8:10 – 8:55am
The Impact of COVID and Capture Market 2021 – 2025
The pandemic has significantly accelerated the transformation of the Capture market. We will look at changes in the demand for Capture in the different verticals and geographies in 2020, what will remain and accelerate as the market demand recovers, and the Capture market’s return to growth in the next 5 years. We will discuss the role and importance of RPA, the success factors and challenges for Capture vendors and the channel as the market transforms to omni-channel modularized multi-vendor, low code oriented Capture 2.0.
Petra Beck,
Senior Analyst, Infosource
Ralph Gammon,
Senior Analyst, Infosource
Red Oak B & C
8:55 – 9:25am
Keynote Presentation: Security Implications of the Virus-Induced Move to Digitization
As we move to many users operating remotely -- often from their homes with personal equipment -- and need to leverage multi-channel usage cases on multiple cloud platforms, the issue of security of information becomes ever more important. Bryce will talk about the challenges involved and what vendors need to think about as security issues become a key part of capture

Bryce Austin,
CEO, TCE Strategy

Red Oak B & C
9:25 – 10:10am
The Role of Capture in CEM/CX
Customer Engagement Management is increasingly leveraging omni-channel inputs (image, voice, social media, video, etc.) to better serve its contacts, improve processes, react effectively to queries and on-board new customers. This session will discuss the key role of Capture Software in dissecting and extracting relevant content from the unstructured inputs in this solution area.
Ashish Bisaria,
EVP and Global Head of CX, Firstsource
Red Oak B & C
10:10 – 10:25am
10:25 – 10:45am
Platinum Sponsor Presentation
Red Oak B & C
10:45 – 11:30am
The Impact of Digitization on Paper-Centric Business and Resulting Opportunities
The COVID pandemic has accelerated the business move to remote working and digitization of processes. Increasingly paper used in processes is becoming the exception rather than the rule. This session will address the impact on traditional capture solutions and their users. It will highlight what areas in a particular company have been changed from paper-oriented processes to digital, what benefits the company has seen and how the company plans to leverage those changes. What other process areas are they looking at that remain paper-centric and what will remain as paper?
Red Oak B & C
11:30 – 12:15pm
Healthcare from the Shift to Telemedicine - What are the Capture Opportunities
Traditionally Capture has been mostly related to administration and records management. More recently it has been deployed to extract data for analytics. But with Capture 2.0 services, it can be deployed to support the shift to telemedicine with such technologies as voice stress analysis, sentiment analysis, photographic analysis of ailments, and video analysis of areas such as walking. When combined with sensors, this provides a set of very exciting opportunities. This session will explore the potential use cases for these Capture technologies.
Suleima Salgado
Director of Telehealth and Telemedicine
Georgia Department of Public Health
Red Oak B & C
12:15 – 1:15pm
The Pavilion
1:15 – 1:35pm
Sponsor presentations
Red Oak B & C
1:35 – 2:20pm
The Challenges of Moving to a Cloud Platform and Opportunities from Capture
This session will discuss the opportunities and challenges associated with moving an in-house, on-premise ECM solution to a cloud based solution.
Red Oak B & C
2:20 – 2:30pm
Sponsor presentations
Red Oak B & C
2:30 – 3:15pm
Changes in the Legal Industry – The Role of Capture Beyond Paper in Discovery
This session will explore the changes in the legal market and the increasing role of in-house council in compliance and discovery. This session will explore how Capture technologies may help in dissecting and extracting content from multiple channels including Social Media.
David Horrigan,
Discovery Counsel and Legal Education Director, Relativity
Red Oak B & C
3:15 – 3:30pm
3:30 – 3:50pm
Sponsor presentations
Red Oak B & C
3:50 – 4:35pm
P&C Insurance Leveraging Omni-Channel Capture - How claims were managed during the pandemic and what will remain?
This session will discuss the opportunities and threats caused by a shift from paper-based claims to electronic, or a mix of electronic forms with some paper forms, emails and attached files plus photos and videos significantly accelerated during the pandemic. Insurance carriers had to be flexible in accepting multi-channel inputs, often finding workarounds and ad-hoc approaches to serve their customers. But this leads to new potential to better control risk as they define their post-pandemic processes which will be significantly different compared to their established workflows prior to the pandemic.
Red Oak B & C
4:35 – 5:20pm
Looming M-19-21 Records Management Deadlines and Opportunities for Service Bureau Sales to the Federal Government
The M-19-21 NARA and OMB deadlines for transitioning the Federal government to electronic records were first raised at the 2019 Capture conference. Developments over the two years since then raise a number of challenges -- and opportunities -- for Service Bureaus and capture vendors. 1) How do Service Bureaus and capture vendors need to position their offerings in this environment? 2) What is the impact of new digitization standards based on FADGI criteria for permanent records? 3) How is M-19-21 creating opportunities for Capture 2.0 technologies and inputs including voice, video and social media that affect archives in a digitized world? 4)What do capture vendors need to provide to help traditional Service Bureaus and Service Providers capitalize on these opportunities?
Christopher Beasley,
CEO, Edge Digital Group

Scott Swidersky,
Vice President, ECM, Konica Minolta Business Solutions
Red Oak B & C
5:20 – 5:45pm
Closing Discussion – It’s All About Integrating Solutions
Harvey Spencer,
VP Software Division, Infosource
Red Oak B & C
6:00 – 8:00pm
Meet the Speakers Cocktails and Dinner
Prairie River Patio

Register for Capture Conference 2021 before midnight (EDT), may 31 and get a $200 discount

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*In light of the global pandemic, Infosource will provide a full refund of the registration fee (excludes travel costs) in the event Capture Conference is cancelled.