ABBYY Appoints New Head of Strategic Customer Success

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MILPITAS, Calif., Sept. 26, 2019 – To ensure enterprise customers gain the full benefits of ABBYY Digital IQ technologies and solutions, the company has promoted Chip VonBurg as Head of Strategic Customer Success. In his new role, VonBurg will lead a global team that supports customer relationships by coordinating onboarding processes, assessing customer feedback and engagement data, reporting on customer satisfaction, and promoting enrichment opportunities within existing key strategic customers.
“With more organizations wanting to leverage AI technologies to transform their business, we have received significant traction with our solutions that make the digital workforce smarter,” commented Jupp Stoepetie, Chief Marketing Officer at ABBYY. “Our proactive Customer Success Program will ensure clients efficiently deploy their ABBYY digital IQ solutions with the goal of exceeding their expectations. Chip’s technical expertise combined with his leadership skills make him the ideal person to head this program.”
“The ABBYY Strategic Customer Success Program strives to deliver maximum value to our key clients whereby our solutions can give digital workers the skills to understand enterprise content and processes,” said VonBurg. “My goal is to deliver tangible results with improved retention and renewal rates, and most importantly, provide an exceptional customer experience.”
VonBurg has been in the document capture industry for nearly 20 years, and previously served as director of Professional Services and senior Solutions Architect at ABBYY. He understands the common challenges and needs customer have through his experience in these roles, and has deep knowledge in related technologies such as business process management, search, natural language processing and machine learning.

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