CAPTURE 2.0 OPPORTUNITIES IN CONTACT CENTERS
Capture 2.0 involves the real time understanding of various forms of digital content, whether it be documents, images, voice or video. This understanding is needed
Capture 2.0 involves the real time understanding of various forms of digital content, whether it be documents, images, voice or video. This understanding is needed
I often think the focus on the “Customer” as someone you sell to is too narrowly drawn. To be successful a company must engage with,
In recent years the ability to network healthcare information has been advancing, which has made interconnectivity a possibility. Clinical systems, and financial systems are more
So Ben Bernanke can’t get a mortgage refi!! The reason seems to be because he has recently changed his job from a nice stable salaried
The HIMSS14 Health IT Conference was as big as ever with over 38,000 in attendance, 1,200 exhibitors and over 300 educational sessions. While there is always
I recently returned from a visit to call Center World in Europe, one of the largest trade shows covering the CRM (Customer Relationship Management) which
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