One of the reasons I posted this case study is because I thought it was pretty neat that somebody was using unconstrained handwriting recognition in a successful forms processing app. It turns out this is not the case. The service bureau sent me a copy of the forms they are processing, and they do indeed include boxes for letters.
Turns out there was some sort of miscommunication/minunderstanding with the vendor that wrote the case study. Apparently, while A2iA’s FieldReader does have the ability to read unconstrained handwriting, it’s not being used in this app. Nonetheless, it’s probably impressive that leveraging FieldReader’s constrained text capabilities, the integrator, QAI, out of Maryland, has achieved something like 80% productivity improvements.