Report highlights verticals accelerating above market average and WHERE GenAI pilots expand to scaled deployments.
GENEVA, Switzerland – December 4, 2025 – Infosource today announced the release of its 2025 Global Vertical IDP Market Assessment, providing an in-depth analysis of adoption maturity, growth trajectories, and technology impact across major industries and regions.
The report examines how Generative AI (GenAI) and agentic automation are reshaping document-centric workflows—moving enterprises from static, rule-based systems toward dynamic, autonomous orchestration. These advancements are delivering measurable improvements in efficiency, compliance, and customer experience, with implications for virtually every use case across all verticals.
Key Findings
- Market Outlook: Global IDP demand is projected to grow at a 16% CAGR over the next five years, supported by the operationalization of GenAI and agentic automation.
- Technology Impact: GenAI enhances ingestion, validation, and analysis of business inputs, while agentic automation introduces autonomous orchestration of multi-step workflows—unlocking new opportunities for mission-critical processes.
- Sector Highlights
- Leaders: Banking & Insurance maintain leadership positions, combining high digital maturity, strong GenAI adoption, and resilient growth despite regulatory complexity.
- Emerging Potential: Public Sector demonstrates moderate maturity but significant upside for GenAI and agentic automation, constrained by budget and skills.
- Mid-Tier: Healthcare, Manufacturing and Telecom & Utilities show accelerating adoption and solid growth prospects.
- Opportunities: Retail exhibits low current maturity but strong future automation potential, driven by supply chain and vendor document processes.
- Lagging Verticals: Legal and Higher Education remain at the lower end of maturity and adoption, with niche opportunities in contract analytics and compliance.
- Vertical Future Growth Tiers:
- Above Market Average: Manufacturing, Telecom & Energy, Retail
- At Market Average: Banking & Financial Services, Insurance, Healthcare, Logistics & Transportation
- Below Market Average: Public Sector, Outsourcing Providers, Legal, Higher Education
- Regional Trends: North America leads in scale and compliance-driven innovation; APAC shows rapid growth fueled by supply chain and CX initiatives; EMEA accelerates under regulatory mandates; Latin America emerges as a growth market driven by financial inclusion and eGovernment efforts.
“Our analysis shows that IDP is no longer confined to isolated tasks – it is becoming a foundational element of intelligent orchestration. We have identified opportunities for Generative AI and agentic automation in virtually every use case across all verticals, from onboarding and claims handling to compliance reporting. GenAI enhances accuracy and decision quality, while agentic automation enables autonomous orchestration of complex, information-intensive workflows. To capture this potential responsibly, enterprises must implement strong governance and ethical frameworks to ensure transparency, security, and compliance.” said Petra Beck, Senior Analyst at Infosource.
This annual update of the Vertical IDP Industry assessment covers historic assessments and forecasts of industry sectors and geographies. For more information or to request a copy, visit https://www.info-source.com or contact [email protected].
About Infosource
Infosource (https://www.info-source.com/) is a global analyst firm headquartered in Geneva, Switzerland.
Its worldwide team of analysts covers the office automation market, including printing and scanning hardware and IDP software. Infosource Software provides in-depth analysis and guidance on solutions used to automate business processes involving unstructured and semi-structured business inputs.
Press contact:
Petra Beck
Infosource Software Practice
[email protected]
