New Orleans, — A leading patient experience improvement firm has become the second North American service bureau to purchase XBOUND, ReadSoft’s large-scale multichannel process automation solution.
After completing a successful proof of concept in the first quarter, ReadSoft was selected by the service bureau to implement XBOUND in its high-production processing environment with swift onboarding to ramp up production in the second quarter. Together with ReadSoft, the service provider will streamline its processing of over 30 various survey types for its customers in the healthcare sector.
As a robust central solution platform, XBOUND leverages automatic classification and indexing to standardize incoming information and initiate document-driven processes. The service provider is now poised to implement more fluid operations across multiple process lines to better meet the needs and requirements of its customers. Along with enabling greater operational efficiencies, XBOUND will provide full visibility of every patient’s responses, allowing the service provider’s worldwide client base quicker access to more accurate data.
“This is second sale of XBOUND in North America,” said Bob Fresneda, ReadSoft Senior Vice President, Americasand Asia Pacific. “In both cases, it was immediately clear to the customer that our multichannel automation solution is unrivalled in its ability to meet the high-production demands of healthcare document processing service providers with greater flexibility, visibility, and scalability.”
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ReadSoft simplifies business for organizations of all sizes with applications for business processes such as accounts payable automation, accounts receivable, sales order processing, and multichannel mailroom automation. Its on-premises and cloud document process automation solutions enable some of the world’s largest corporations as well as small and medium businesses to compete and thrive in today’s environment by improving customer and supplier satisfaction, increasing operating efficiency, and providing greater visibility into business processes. ReadSoft is the world’s number one choice for invoice processing automation, and its applications integrate seamlessly with ERP systems from SAP, Oracle, Microsoft, as well as with many other business systems. Since 1991, the company has grown into a worldwide group, delivering industry expertise and support in 17 countries on six continents through its local and global partner network. ReadSoft is headquartered in Helsingborg, Sweden, and its share is traded on the NASDAQ OMX Stockholm’s Small Cap list.
ReadSoft North America supports its valued customers and partners with offices in seven locations throughout theUnited States, including its corporate headquarters in New Orleans, Louisiana. Visit www.readsoft.com.
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