Listen to Industry Leaders and Visionaries discuss their Business Needs from an Enhanced Capture Perspective


Senior executives, business and portfolio management, strategic planners, and product managers attend the Capture Conference to obtain insights that ensure their future success.

Register by may 31 and get a $200 discount

Timeslot   Title   Description Name   Venue  
September 7
6:00 – 7:30 pm
Welcome Reception
Sponsored by Epson America, Inc.
The Pavilion
7:30 – 9:00pm
Sponsored by TWAIN Working Group
The Pavilion
9:00pm onwards
Join us at the Keglers!
Pub in spa building across from hotel main entrance
September 8
7:00 – 8:00 am
The Pavilion
8:00 - 8:15am
Welcome From Infosource
Capture 2022 - What to expect today?

Johann Hoepfner,
Vice President and CEO, Infosource

Red Oak B & C
8:15 – 9:00am
Future Opportunities in Capture
Hear findings from Infosource analysts based on year-round research and projections about where the market is going.
Petra Beck,
Senior Analyst, Infosource
Ralph Gammon,
Senior Analyst, Infosource
Red Oak B & C
9:00 – 9:35am
Keynote – The Future of Work Transforms Business Life
It has become clear that the pandemic has changed the way we work for good. This is both an outcome and a driver for the digital transformation of business life. This presentation will discuss major impacts in the shift of business inputs and how they are being processed.

Tony K. Tran, CEO, President & Founder, Peer, Inc.

Red Oak B & C
9:35 – 9:45am
Sponsor Presentation
TWAIN Working Group

Kevin Neal, Marketing Committee Chair, TWAIN Working Group

Red Oak B & C
9:45 – 10:05am
10:05 – 10:40am
Cloud Solutions – One Size Does Not Fit All
It is no secret that the Capture market is still in an early stage of cloud adoption. Organizations range from "all in" to "wait and see" in their cloud strategy. Different requirements need to be paired with different types of cloud deployment. Let's demystify cloud and establish a solid decision framework.
Red Oak B & C
10:40 – 10:50am
Sponsor Presentation
Epson America, Inc.
Red Oak B & C
10:50 – 11:25pm
Is RPA Hype or a Step Toward a More Comprehensive End-to-End Automation Solution?
Hiring new employees is a very tedious process for the HR department. It involves many manual steps - requesting and checking documentation, documenting and sharing inputs and other time-consuming tasks. Hear how companies looking for ways to shorten and automate processes added a document capture solution with RPA technology.
Red Oak B & C
11:25 – 12:00pm
Morning Speaker Panel
Red Oak B & C
12:00 – 1:00pm
LUNCH featuring topic of interest tables
Join speakers for lunch to continue and deepen the discussion about their presentation topic.
The Pavilion
1:00 – 1:20pm
Platinum Sponsor Presentation
Red Oak B & C
1:20 – 1:55pm
Is Low Code / No Code Just a Marketing Buzz Word? Pro-Code vs. No Code
What does low code / no code really mean for the implementation of capture solutions and how realistic is it? We will hear from vendors and practitioners whether they consider it just a marketing buzz word or an important trend.
Red Oak B & C
1:55 – 2:30pm
Embracing Multichannel Inputs for Secured Customer Loyalty
Processing an insurance claim has become increasingly complex in the past few years. Inputs used to consist of documents and an occasional photo. Increasingly customers sent inputs in form of videos, voice recordings etc. that had to be processed manually. This created confusion and complexity which impacted our ability to process a claim quickly and efficiently. We changed our input management process to a multi-channel approach which caused a significant improvement in our customer satisfaction and loyalty.
Red Oak B & C
2:30 – 2:40pm
Sponsor Presentation
2:40 – 3:00pm
Red Oak B & C
3:00 – 3:35pm
Digital Banking is Accelerating - How Has This Changed Transactions?
Fast, digital and seamless is what Fintech providers are promising. We accepted the challenge and moved to all digital banking services. This was not an easy goal to accomplish for an established financial services provider but allows us to position ourselves for the future. Hear what obstacles this financial institution had to overcome, what technologies they have evaluated and implemented.
Red Oak B & C
3:35 – 4:10pm
AI: Preventing Fraud With Frictionless Biometric Authentication
The proliferation of online retail has made life easier for customers, but it has also opened new doors for fraud and corruption. Join Nuance's Chief Fraud Prevention Officer Simon Marchand and learn how the perfect storm of risk factors and rising socio-economic pressures has led to a massive increase not only in the volume of e-commerce fraud, but in the sophistication of fraudsters and refund abusers. Learn now to address your customers fraud challenges with modern security measures like biometric authentication.

Simon Marchand, Chief Fraud Prevention Officer and Director of Product Management for Security and Biometrics, Nuance Communications

Red Oak B & C
4:10 – 4:20pm
Sponsor Presentation
Red Oak B & C
4:20 – 4:55pm
Afternoon Speaker Panel
Red Oak B & C
4:55 - 5:10pm
Infosource Panel
What can we expect from the future?
Red Oak B & C
6:00 - 9:00pm
Cocktails and Dinner featuring Topic of Interest Tables
Join speakers for dinner to continue and deepen the discussion about their presentation topic.
The Pavilion


I need more information

*In light of the global pandemic, Infosource will provide a full refund of the registration fee (excludes travel costs) in the event Capture Conference is cancelled. Infosource is offering an online option for those that absolutely cannot attend in person. Contact [email protected] for more information