Infosource Capture Conference will unpack the latest trends and events affecting the industry and markets.

At Capture, organisational leaders, executives, managers and operations can create the business, technology development, and product strategies that help them be profitable. ASK US ABOUT OUR SAFETY PROTOCOL AT CAPTURE 2021! message [email protected]

Keynote and breakout presenters will include:

Timeslot   Title   Description Name   Venue  
September 8
6:00 – 7:30 pm
Welcome Reception
Sponsored by Epson America, Inc.
Red Oak B/C
7:30 – 9:00pm
Sponsored by TWAIN Working Group
Red Oak B/C
9:00pm onwards
Join us at the Keglers!
Pub in spa building across from hotel main entrance
September 9
7:00 – 8:00 am
sponsored by P3iD Technologies, Inc.
Red Oak B/C
8:00 - 8:05am

Ralph Gammon,
Senior Analyst, Infosource

Red Oak A
8:05 – 8:15am
Why Did Infosource Acquire HSA and What Is Our Vision?

Johann HoepfnerCEO, Infosource

Red Oak A
8:15 – 9:00am
The Impact of COVID and Capture Market 2021 - 2025
The pandemic has significantly accelerated the transformation of the Capture market. We will look at changes in the demand for Capture in the different verticals and geographies in 2020, what will remain and accelerate as the market demand recovers, and the Capture market’s return to growth in the next 5 years. We will discuss the role and importance of RPA, the success factors and challenges for Capture vendors and the channel as the market transforms to omni-channel modularized multi-vendor, low code oriented Capture 2.0.

Petra Beck, Senior Analyst, Infosource

Ralph Gammon, Senior Analyst, Infosource

Red Oak A
9:00 – 9:45am
The Role of Capture in CEM/CX
Customer Engagement Management is increasingly leveraging omni-channel inputs (image, voice, social media, video, etc.) to better serve its contacts, improve processes, react effectively to queries and on-board new customers. This session will discuss the key role of Capture Software in dissecting and extracting relevant content from the unstructured inputs in this solution area.
Ashish Bisaria, EVP and Global Head of CX, Firstsource
Red Oak A
9:45 - 9:55am
Sponsor Presentation
Foxit Software

Tim Jefferies,
Sales Director

Red Oak A
9:55 - 10:15am
10:15 – 11:00am
Reimagining the Public Sector in the Post-COVID World
The COVID pandemic has exposed the cracks and chasms in the Public Sector information chain and processes. With states, counties, and cities receiving $350B from the American Rescue Act, the technical and business process debt endemic in public sector processes can be addressed and digitized. This session will outline the capture need and opportunity in this marketspace.

George Warner, Founder and Chief Content Strategist, Horizon View Services LLC

Red Oak A
11:00 – 11:10pm
Sponsor Presentation
TWAIN Working Group

Kevin Neal, TWG Marketing Committee Chair

Red Oak A
11:10 – 11:55pm
Looming M-19-21 Records Management Deadlines and Opportunities for Service Bureau Sales to the Federal Government
The M-19-21 NARA and OMB deadlines for transitioning the Federal government to electronic records were first raised at the 2019 Capture conference. Developments over the two years since then raise a number of challenges -- and opportunities -- for Service Bureaus and capture vendors. 1) How do Service Bureaus and capture vendors need to position their offerings in this environment? 2) What is the impact of new digitization standards based on FADGI criteria for permanent records? 3) How is M-19-21 creating opportunities for Capture 2.0 technologies and inputs including voice, video and social media that affect archives in a digitized world? 4)What do capture vendors need to provide to help traditional Service Bureaus and Service Providers capitalize on these opportunities?

Scott Swidersky, Vice President, ECM, Konica Minolta Business Solutions and Christopher Beasley, CEO, Edge Digital Group

Red Oak A
11:55 – 12:55pm
Sponsored by Foxit Software
Red Oak B/C
12:55 – 1:40pm
The Challenges of Moving to Cloud Platform and Opportunities for Capture
The rise of remote work and need for streamlined collaboration and content capture is helping to fuel a massive cloud migration from on-premise ECM solutions. Ease of content sharing, improved record and assets management and enhanced reliability promise greater productivity while freeing up your customers’ IT and staff time to prioritize knowledge-based work. But this digital modernization isn’t without risk; we’ll offer best-practices, tools and insights to help you successfully and securely transition your customer base and business to the cloud.

Shadrach White, Founder and CEO, cloudPWR

Red Oak A
1:40 – 2:25pm
Secure Capture for Cloud Applications
As the Capture industry evolves, cloud computing presents a great opportunity for software and hardware companies to deploy solutions more rapidly. However, a rush to embrace cloud computing without careful consideration of critically important cybersecurity technologies and concepts are putting your business, your customers and your career at great risk. In this session, we will discuss the important considerations, and big mistakes to avoid, that Capture software and hardware companies make when moving to the cloud.
Bill Edwards, Researcher and Cryptographer, Deep Blue Krypto
Red Oak A
2:25 – 2:35pm
Sponsor Presentation
P3iD Technologies, Inc.

Ed Stevens, Director, Strategic Innovations

Red Oak A
2:35 – 3:20pm
Changes in the Legal Industry – The Role of Capture Beyond Paper and Email in Discovery
This session will explore the changes in the legal market and the increasing role of in-house counsel in compliance and discovery. This session will explore how capture technologies now go beyond paper and email and may help in dissecting and extracting content from multiple channels, including Social Media.

David Horrigan, Discovery Counsel and Legal Education Director, Relativity

Red Oak A

3:20 - 3:40pm


3:40 – 4:25pm
Healthcare and the Shift to Telemedicine – What are the Capture Opportunities?
Traditionally Capture has been mostly related to administration and records management. More recently it has been deployed to extract data for analytics. But with Capture 2.0 services, it can be deployed to support the shift to telemedicine with such technologies as voice stress analysis, sentiment analysis, photographic analysis of ailments, and video analysis of areas such as walking. When combined with sensors, this provides a set of very exciting opportunities. This session will explore the potential use cases for these Capture technologies.
Suleima Salgado , Director of Telehealth, Telemedicine, and Rural Health Initiatives and Jackie Woodard , Telehealth Special Projects Manager Georgia Department of Health
Red Oak A
4:25 – 4:35pm
Sponsor Presentation
Epson America, Inc.

Tim Anderson, Group Product Manager: Commercial Scanners

Red Oak A
4:35 – 4:45pm
New Infosource Capture Offering
Announcement of New Capture Software Service Element

Petra Beck, Senior Analyst, Infosource

Red Oak A
4:45 – 5:15pm
It’s All About Integrating Solutions – Ask the Experts!
In this closing session, our Infosource panel of experts will explore and discuss the subjects and findings presented over the course of the day. Harvey Spencer will facilitate a lively discussion with our analysts and conference attendees to include exchanges around major topics of concern and interest that can assist your company in future growth.

Featuring the Infosource Team, moderated by Harvey Spencer

Red Oak A
5:15 - 5:30pm
Closing Remarks
Red Oak A
6:00 - 9:00pm
Meet the Speakers
Cocktails and Dinner
Prairie River Patio

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*In light of the global pandemic, Infosource will provide a full refund of the registration fee (excludes travel costs) in the event Capture Conference is cancelled.